{
  "key": "customer-complaint-form",
  "slug": "customer-complaint-form-template",
  "name": "Customer Complaint Form",
  "category": "customer-feedback",
  "summary": "Give customers a clear way to describe a problem and request a resolution.",
  "priority": "P2",
  "seo": {
    "title": "Customer Complaint Form Template",
    "description": "Give customers a clear way to describe a problem and request a resolution. Try the editable template and form preview.",
    "primaryKeyword": "customer complaint form template",
    "secondaryKeywords": [
      "customer complaint questionnaire template",
      "customer complaint form example"
    ],
    "intent": "Find and customize a ready-to-use form",
    "basis": "Editorial search intent informed by official template catalogs; search volume and difficulty not measured."
  },
  "content": {
    "introduction": "Start with the questions below, then adapt them to your own process. Publish a realistic response process and ask people to omit payment-card details and passwords from their description.",
    "whenToUse": "Ask focused questions that turn a customer experience into an actionable improvement. Use this version when you need to give customers a clear way to describe a problem and request a resolution.",
    "customizationTip": "Publish a realistic response process and ask people to omit payment-card details and passwords from their description.",
    "beforePublishing": "Keep optional contact details separate from feedback and explain who will review responses.",
    "steps": [
      "Replace the introduction with your own context for customer complaint.",
      "Publish a realistic response process and ask people to omit payment-card details and passwords from their description.",
      "Check required questions, remove information you do not need, then test the form on a phone.",
      "Publish a copy and share its link or embed it on your page."
    ],
    "faqs": [
      {
        "question": "What does this customer complaint form collect?",
        "answer": "It includes order or reference number, what happened, when did it happen, what resolution would help. Every question can be edited before you publish."
      },
      {
        "question": "What should I customize before sharing it?",
        "answer": "Publish a realistic response process and ask people to omit payment-card details and passwords from their description."
      },
      {
        "question": "What happens after someone submits it?",
        "answer": "Keep optional contact details separate from feedback and explain who will review responses. Published copies store responses in the form inbox. Optional owner email notifications require a connected email service."
      }
    ]
  },
  "document": {
    "schemaVersion": 1,
    "title": "Customer Complaint",
    "description": "Give customers a clear way to describe a problem and request a resolution.",
    "category": "Customer feedback",
    "theme": "cover",
    "accent": "clay",
    "submitLabel": "Send request",
    "thankYouTitle": "Your request has been received",
    "thankYouBody": "Your response has been recorded. The organizer will review it and follow up if needed.",
    "fields": [
      {
        "id": "name",
        "type": "text",
        "label": "Your name",
        "description": "",
        "placeholder": "",
        "required": true,
        "options": [],
        "condition": null
      },
      {
        "id": "email",
        "type": "email",
        "label": "Email address",
        "description": "Used to respond about this request.",
        "placeholder": "",
        "required": true,
        "options": [],
        "condition": null
      },
      {
        "id": "order-or-reference-number",
        "type": "text",
        "label": "Order or reference number",
        "description": "",
        "placeholder": "",
        "required": true,
        "options": [],
        "condition": null
      },
      {
        "id": "what-happened",
        "type": "textarea",
        "label": "What happened?",
        "description": "",
        "placeholder": "",
        "required": true,
        "options": [],
        "condition": null
      },
      {
        "id": "when-did-it-happen",
        "type": "date",
        "label": "When did it happen?",
        "description": "",
        "placeholder": "",
        "required": false,
        "options": [],
        "condition": null
      },
      {
        "id": "what-resolution-would-help",
        "type": "textarea",
        "label": "What resolution would help?",
        "description": "",
        "placeholder": "",
        "required": false,
        "options": [],
        "condition": null
      },
      {
        "id": "preferred-response-channel",
        "type": "select",
        "label": "Preferred response channel",
        "description": "",
        "placeholder": "",
        "required": false,
        "options": [
          "Email",
          "Phone"
        ],
        "condition": null
      }
    ],
    "layout": "classic",
    "firstStepTitle": "Your details",
    "workflow": {
      "notify": false,
      "recipient": "",
      "confirmation": false
    }
  },
  "reviewedAt": "2026-10-22",
  "related": [
    "customer-feedback-form-template",
    "customer-satisfaction-survey-template",
    "nps-survey-template"
  ]
}