{
  "key": "it-service-request-form",
  "slug": "it-service-request-form-template",
  "name": "IT Service Request Form",
  "category": "operations-support",
  "summary": "Help an IT team route a workplace technology request.",
  "priority": "P3",
  "seo": {
    "title": "IT Service Request Form Template",
    "description": "Help an IT team route a workplace technology request. Customize this it service request form, try the preview, and publish your own version.",
    "primaryKeyword": "it service request form template",
    "secondaryKeywords": [
      "it service request questionnaire template",
      "it service request form example"
    ],
    "intent": "Find and customize a ready-to-use form",
    "basis": "Editorial search intent informed by official template catalogs; search volume and difficulty not measured."
  },
  "content": {
    "introduction": "Start with the questions below, then adapt them to your own process. Collect system names and errors without collecting credentials; direct urgent outages to your established incident route.",
    "whenToUse": "Turn scattered requests into clear records with context and a next owner. Use this version when you need to help an IT team route a workplace technology request.",
    "customizationTip": "Collect system names and errors without collecting credentials; direct urgent outages to your established incident route.",
    "beforePublishing": "These forms collect requests. Define your review and escalation process before promising service levels or approvals.",
    "steps": [
      "Replace the introduction with your own context for it service request.",
      "Collect system names and errors without collecting credentials; direct urgent outages to your established incident route.",
      "Check required questions, remove information you do not need, then test the form on a phone.",
      "Publish a copy and share its link or embed it on your page."
    ],
    "faqs": [
      {
        "question": "What does this it service request form collect?",
        "answer": "It includes request type, what do you need, device or system, work impact. Every question can be edited before you publish."
      },
      {
        "question": "What should I customize before sharing it?",
        "answer": "Collect system names and errors without collecting credentials; direct urgent outages to your established incident route."
      },
      {
        "question": "What happens after someone submits it?",
        "answer": "These forms collect requests. Define your review and escalation process before promising service levels or approvals. Published copies store responses in the form inbox. Optional owner email notifications require a connected email service."
      }
    ]
  },
  "document": {
    "schemaVersion": 1,
    "title": "IT Service Request",
    "description": "Help an IT team route a workplace technology request.",
    "category": "Operations & support",
    "theme": "cover",
    "accent": "clay",
    "submitLabel": "Send request",
    "thankYouTitle": "Your request has been received",
    "thankYouBody": "Your response has been recorded. The organizer will review it and follow up if needed.",
    "fields": [
      {
        "id": "name",
        "type": "text",
        "label": "Your name",
        "description": "",
        "placeholder": "",
        "required": true,
        "options": [],
        "condition": null
      },
      {
        "id": "email",
        "type": "email",
        "label": "Email address",
        "description": "Used to respond about this request.",
        "placeholder": "",
        "required": true,
        "options": [],
        "condition": null
      },
      {
        "id": "request-type",
        "type": "select",
        "label": "Request type",
        "description": "",
        "placeholder": "",
        "required": true,
        "options": [
          "Software access",
          "Device issue",
          "Network",
          "Other"
        ],
        "condition": null
      },
      {
        "id": "what-do-you-need",
        "type": "textarea",
        "label": "What do you need?",
        "description": "",
        "placeholder": "",
        "required": true,
        "options": [],
        "condition": null
      },
      {
        "id": "device-or-system",
        "type": "text",
        "label": "Device or system",
        "description": "",
        "placeholder": "",
        "required": false,
        "options": [],
        "condition": null
      },
      {
        "id": "work-impact",
        "type": "select",
        "label": "Work impact",
        "description": "",
        "placeholder": "",
        "required": false,
        "options": [
          "Minor inconvenience",
          "Work slowed",
          "Work blocked"
        ],
        "condition": null
      },
      {
        "id": "steps-already-tried",
        "type": "textarea",
        "label": "Steps already tried",
        "description": "",
        "placeholder": "",
        "required": false,
        "options": [],
        "condition": null
      }
    ],
    "layout": "classic",
    "firstStepTitle": "Your details",
    "workflow": {
      "notify": false,
      "recipient": "",
      "confirmation": false
    }
  },
  "reviewedAt": "2026-10-22",
  "related": [
    "support-request-form-template",
    "maintenance-request-form-template",
    "purchase-request-form-template"
  ]
}