{
  "key": "nps",
  "slug": "nps-survey-template",
  "name": "NPS Survey",
  "category": "customer-feedback",
  "summary": "Ask how likely customers are to recommend a product and why.",
  "priority": "P2",
  "seo": {
    "title": "NPS Survey Template",
    "description": "Ask how likely customers are to recommend a product and why. Customize this nps survey, try the preview, and publish your own version.",
    "primaryKeyword": "nps survey template",
    "secondaryKeywords": [
      "nps survey example"
    ],
    "intent": "Find and customize a ready-to-use form",
    "basis": "Editorial search intent informed by official template catalogs; search volume and difficulty not measured."
  },
  "content": {
    "introduction": "Ask how likely customers are to recommend a product and why. This template gives the respondent a focused set of questions and gives your team a consistent starting point for review.",
    "whenToUse": "Ask focused questions that turn a customer experience into an actionable improvement. Use this version when you need to ask how likely customers are to recommend a product and why.",
    "customizationTip": "Retain the zero-to-ten recommendation scale; review response counts and segment context before interpreting a score.",
    "beforePublishing": "Keep optional contact details separate from feedback and explain who will review responses.",
    "steps": [
      "Replace the introduction with your own context for nps survey.",
      "Retain the zero-to-ten recommendation scale; review response counts and segment context before interpreting a score.",
      "Check required questions, remove information you do not need, then test the form on a phone.",
      "Publish a copy and share its link or embed it on your page."
    ],
    "faqs": [
      {
        "question": "What does this nps survey collect?",
        "answer": "It includes how likely are you to recommend us, what is the main reason for your score. Every question can be edited before you publish."
      },
      {
        "question": "What should I customize before sharing it?",
        "answer": "Retain the zero-to-ten recommendation scale; review response counts and segment context before interpreting a score."
      },
      {
        "question": "What happens after someone submits it?",
        "answer": "Keep optional contact details separate from feedback and explain who will review responses. Published copies store responses in the form inbox. Optional owner email notifications require a connected email service."
      }
    ]
  },
  "document": {
    "schemaVersion": 1,
    "title": "Would you recommend us?",
    "description": "Help us understand what you value and where we can improve.",
    "category": "Customer feedback",
    "theme": "quiet",
    "accent": "clay",
    "submitLabel": "Send my response",
    "thankYouTitle": "Thank you. You’re all set.",
    "thankYouBody": "Your response has been received. We appreciate you taking the time.",
    "fields": [
      {
        "id": "score",
        "type": "select",
        "label": "How likely are you to recommend us?",
        "description": "",
        "placeholder": "",
        "required": true,
        "options": [
          "0",
          "1",
          "2",
          "3",
          "4",
          "5",
          "6",
          "7",
          "8",
          "9",
          "10"
        ],
        "condition": null
      },
      {
        "id": "why",
        "type": "textarea",
        "label": "What is the main reason for your score?",
        "description": "",
        "placeholder": "",
        "required": false,
        "options": [],
        "condition": null
      },
      {
        "id": "email",
        "type": "email",
        "label": "Email, if you’d like a reply",
        "description": "",
        "placeholder": "",
        "required": false,
        "options": [],
        "condition": null
      }
    ],
    "layout": "classic",
    "firstStepTitle": "Your details",
    "workflow": {
      "notify": false,
      "recipient": "",
      "confirmation": false
    }
  },
  "reviewedAt": "2026-10-22",
  "related": [
    "customer-feedback-form-template",
    "customer-satisfaction-survey-template",
    "client-feedback-form-template"
  ]
}