{
  "key": "service-feedback-form",
  "slug": "service-feedback-form-template",
  "name": "Service Feedback Form",
  "category": "customer-feedback",
  "summary": "Review the reliability and communication of a completed service visit.",
  "priority": "P2",
  "seo": {
    "title": "Service Feedback Form Template",
    "description": "Review the reliability and communication of a completed service visit. Customize this service feedback form, try the preview, and publish your own version.",
    "primaryKeyword": "service feedback form template",
    "secondaryKeywords": [
      "service feedback questionnaire template",
      "service feedback form example"
    ],
    "intent": "Find and customize a ready-to-use form",
    "basis": "Editorial search intent informed by official template catalogs; search volume and difficulty not measured."
  },
  "content": {
    "introduction": "Start with the questions below, then adapt them to your own process. Reference the service instance instead of asking customers to evaluate a whole company from one visit.",
    "whenToUse": "Ask focused questions that turn a customer experience into an actionable improvement. Use this version when you need to review the reliability and communication of a completed service visit.",
    "customizationTip": "Reference the service instance instead of asking customers to evaluate a whole company from one visit.",
    "beforePublishing": "Keep optional contact details separate from feedback and explain who will review responses.",
    "steps": [
      "Replace the introduction with your own context for service feedback.",
      "Reference the service instance instead of asking customers to evaluate a whole company from one visit.",
      "Check required questions, remove information you do not need, then test the form on a phone.",
      "Publish a copy and share its link or embed it on your page."
    ],
    "faqs": [
      {
        "question": "What does this service feedback form collect?",
        "answer": "It includes service received, date of service, quality of the completed work, clarity of communication. Every question can be edited before you publish."
      },
      {
        "question": "What should I customize before sharing it?",
        "answer": "Reference the service instance instead of asking customers to evaluate a whole company from one visit."
      },
      {
        "question": "What happens after someone submits it?",
        "answer": "Keep optional contact details separate from feedback and explain who will review responses. Published copies store responses in the form inbox. Optional owner email notifications require a connected email service."
      }
    ]
  },
  "document": {
    "schemaVersion": 1,
    "title": "Service Feedback",
    "description": "Review the reliability and communication of a completed service visit.",
    "category": "Customer feedback",
    "theme": "cover",
    "accent": "clay",
    "submitLabel": "Send feedback",
    "thankYouTitle": "Thank you for sharing",
    "thankYouBody": "Your response has been recorded. The organizer will review it and follow up if needed.",
    "fields": [
      {
        "id": "name",
        "type": "text",
        "label": "Your name",
        "description": "",
        "placeholder": "",
        "required": false,
        "options": [],
        "condition": null
      },
      {
        "id": "email",
        "type": "email",
        "label": "Email address",
        "description": "Optional. Add an email only if you would like a reply.",
        "placeholder": "",
        "required": false,
        "options": [],
        "condition": null
      },
      {
        "id": "service-received",
        "type": "text",
        "label": "Service received",
        "description": "",
        "placeholder": "",
        "required": true,
        "options": [],
        "condition": null
      },
      {
        "id": "date-of-service",
        "type": "date",
        "label": "Date of service",
        "description": "",
        "placeholder": "",
        "required": true,
        "options": [],
        "condition": null
      },
      {
        "id": "quality-of-the-completed-work",
        "type": "rating",
        "label": "Quality of the completed work",
        "description": "",
        "placeholder": "",
        "required": false,
        "options": [],
        "condition": null
      },
      {
        "id": "clarity-of-communication",
        "type": "rating",
        "label": "Clarity of communication",
        "description": "",
        "placeholder": "",
        "required": false,
        "options": [],
        "condition": null
      },
      {
        "id": "what-needs-attention",
        "type": "textarea",
        "label": "What needs attention?",
        "description": "",
        "placeholder": "",
        "required": false,
        "options": [],
        "condition": null
      }
    ],
    "layout": "classic",
    "firstStepTitle": "Your details",
    "workflow": {
      "notify": false,
      "recipient": "",
      "confirmation": false
    }
  },
  "reviewedAt": "2026-10-22",
  "related": [
    "customer-feedback-form-template",
    "customer-satisfaction-survey-template",
    "nps-survey-template"
  ]
}