{
  "key": "subscription-cancellation-survey",
  "slug": "subscription-cancellation-survey-template",
  "name": "Subscription Cancellation Survey",
  "category": "operations-support",
  "summary": "Learn why a customer wants to leave and what would have made the subscription more useful.",
  "priority": "P3",
  "seo": {
    "title": "Subscription Cancellation Survey Template",
    "description": "Learn why a customer wants to leave and what would have made the subscription more useful. Try the editable template and form preview.",
    "primaryKeyword": "subscription cancellation survey template",
    "secondaryKeywords": [
      "subscription cancellation survey example"
    ],
    "intent": "Find and customize a ready-to-use form",
    "basis": "Editorial search intent informed by official template catalogs; search volume and difficulty not measured."
  },
  "content": {
    "introduction": "Start with the questions below, then adapt them to your own process. Keep cancellation available independently of the survey; this template records feedback and does not cancel billing by itself.",
    "whenToUse": "Turn scattered requests into clear records with context and a next owner. Use this version when you need to learn why a customer wants to leave and what would have made the subscription more useful.",
    "customizationTip": "Keep cancellation available independently of the survey; this template records feedback and does not cancel billing by itself.",
    "beforePublishing": "These forms collect requests. Define your review and escalation process before promising service levels or approvals.",
    "steps": [
      "Replace the introduction with your own context for subscription cancellation survey.",
      "Keep cancellation available independently of the survey; this template records feedback and does not cancel billing by itself.",
      "Check required questions, remove information you do not need, then test the form on a phone.",
      "Publish a copy and share its link or embed it on your page."
    ],
    "faqs": [
      {
        "question": "What does this subscription cancellation survey collect?",
        "answer": "It includes main reason, what were you hoping to achieve, what did not work for you, what will you use instead. Every question can be edited before you publish."
      },
      {
        "question": "What should I customize before sharing it?",
        "answer": "Keep cancellation available independently of the survey; this template records feedback and does not cancel billing by itself."
      },
      {
        "question": "What happens after someone submits it?",
        "answer": "These forms collect requests. Define your review and escalation process before promising service levels or approvals. Published copies store responses in the form inbox. Optional owner email notifications require a connected email service."
      }
    ]
  },
  "document": {
    "schemaVersion": 1,
    "title": "Subscription Cancellation Survey",
    "description": "Learn why a customer wants to leave and what would have made the subscription more useful.",
    "category": "Operations & support",
    "theme": "cover",
    "accent": "clay",
    "submitLabel": "Send feedback",
    "thankYouTitle": "Thank you for sharing",
    "thankYouBody": "Your response has been recorded. The organizer will review it and follow up if needed.",
    "fields": [
      {
        "id": "name",
        "type": "text",
        "label": "Your name",
        "description": "",
        "placeholder": "",
        "required": false,
        "options": [],
        "condition": null
      },
      {
        "id": "email",
        "type": "email",
        "label": "Email address",
        "description": "Optional. Add an email only if you would like a reply.",
        "placeholder": "",
        "required": false,
        "options": [],
        "condition": null
      },
      {
        "id": "main-reason",
        "type": "select",
        "label": "Main reason",
        "description": "",
        "placeholder": "",
        "required": true,
        "options": [
          "Not enough value",
          "Too expensive",
          "Missing capability",
          "Changed needs",
          "Temporary pause",
          "Other"
        ],
        "condition": null
      },
      {
        "id": "what-were-you-hoping-to-achieve",
        "type": "textarea",
        "label": "What were you hoping to achieve?",
        "description": "",
        "placeholder": "",
        "required": true,
        "options": [],
        "condition": null
      },
      {
        "id": "what-did-not-work-for-you",
        "type": "textarea",
        "label": "What did not work for you?",
        "description": "",
        "placeholder": "",
        "required": false,
        "options": [],
        "condition": null
      },
      {
        "id": "what-will-you-use-instead",
        "type": "textarea",
        "label": "What will you use instead?",
        "description": "",
        "placeholder": "",
        "required": false,
        "options": [],
        "condition": null
      },
      {
        "id": "may-we-contact-you-for-feedback",
        "type": "select",
        "label": "May we contact you for feedback?",
        "description": "",
        "placeholder": "",
        "required": false,
        "options": [
          "Yes",
          "No"
        ],
        "condition": null
      }
    ],
    "layout": "classic",
    "firstStepTitle": "Your details",
    "workflow": {
      "notify": false,
      "recipient": "",
      "confirmation": false
    }
  },
  "reviewedAt": "2026-10-22",
  "related": [
    "support-request-form-template",
    "it-service-request-form-template",
    "maintenance-request-form-template"
  ]
}