When to use this template
Give a support team the context needed to investigate a customer issue. This template gives the respondent a focused set of questions and gives your team a consistent starting point for review.
Turn scattered requests into clear records with context and a next owner. Use this version when you need to give a support team the context needed to investigate a customer issue.
Questions included
- Your nameShort answer · Required
- Email addressEmail · Required
- What do you need help with?Dropdown · Required
- What happened?Long answer · Required
- What have you tried so far?Long answer · Optional
Make it your own
- Replace the introduction with your own context for support request.
- Explain what information helps support and ask customers to omit passwords, card details, and other secrets.
- Check required questions, remove information you do not need, then test the form on a phone.
- Publish a copy and share its link or embed it on your page.
Before you publish
These forms collect requests. Define your review and escalation process before promising service levels or approvals.
Common questions
What does this support request form collect?
It includes what do you need help with, what happened, what have you tried so far. Every question can be edited before you publish.
What should I customize before sharing it?
Explain what information helps support and ask customers to omit passwords, card details, and other secrets.
What happens after someone submits it?
These forms collect requests. Define your review and escalation process before promising service levels or approvals. Published copies store responses in the form inbox. Optional owner email notifications require a connected email service.