When to use this template
Start with the questions below, then adapt them to your own process. Send it close to first use and ask about the first meaningful task rather than the appearance of the welcome screen alone.
Recruit participants and gather evidence about real product usage. Use this version when you need to find the steps that help or block a new user's first useful outcome.
Questions included
- Your nameShort answer · Optional
- Email addressEmail · Optional
Optional. Add an email only if you would like a reply.
- What were you hoping to do first?Long answer · Required
- Did you reach that outcome?Dropdown · Required
- Which step was confusing?Long answer · Optional
- What helped you get started?Long answer · Optional
- What guidance was missing?Long answer · Optional
Make it your own
- Replace the introduction with your own context for user onboarding feedback survey.
- Send it close to first use and ask about the first meaningful task rather than the appearance of the welcome screen alone.
- Check required questions, remove information you do not need, then test the form on a phone.
- Publish a copy and share its link or embed it on your page.
Before you publish
Treat stated preferences as research inputs. Combine them with observed behavior before making product decisions.
Common questions
What does this user onboarding feedback survey collect?
It includes what were you hoping to do first, did you reach that outcome, which step was confusing, what helped you get started. Every question can be edited before you publish.
What should I customize before sharing it?
Send it close to first use and ask about the first meaningful task rather than the appearance of the welcome screen alone.
What happens after someone submits it?
Treat stated preferences as research inputs. Combine them with observed behavior before making product decisions. Published copies store responses in the form inbox. Optional owner email notifications require a connected email service.