When to use this template
Start with the questions below, then adapt them to your own process. Send this after a defined milestone and keep requests for public testimonials separate from private delivery feedback.
Ask focused questions that turn a customer experience into an actionable improvement. Use this version when you need to review a completed client engagement and improve the delivery process.
Questions included
- Your nameShort answer · Optional
- Email addressEmail · Optional
Optional. Add an email only if you would like a reply.
- How well did we meet the brief?Rating · Required
- How clear was communication?Rating · Required
- Which part of the work was most useful?Long answer · Optional
- What should change next time?Long answer · Optional
- Would you work with us again?Dropdown · Optional
Make it your own
- Replace the introduction with your own context for client feedback.
- Send this after a defined milestone and keep requests for public testimonials separate from private delivery feedback.
- Check required questions, remove information you do not need, then test the form on a phone.
- Publish a copy and share its link or embed it on your page.
Before you publish
Keep optional contact details separate from feedback and explain who will review responses.
Common questions
What does this client feedback form collect?
It includes how well did we meet the brief, how clear was communication, which part of the work was most useful, what should change next time. Every question can be edited before you publish.
What should I customize before sharing it?
Send this after a defined milestone and keep requests for public testimonials separate from private delivery feedback.
What happens after someone submits it?
Keep optional contact details separate from feedback and explain who will review responses. Published copies store responses in the form inbox. Optional owner email notifications require a connected email service.