When to use this template
Ask how likely customers are to recommend a product and why. This template gives the respondent a focused set of questions and gives your team a consistent starting point for review.
Ask focused questions that turn a customer experience into an actionable improvement. Use this version when you need to ask how likely customers are to recommend a product and why.
Questions included
- How likely are you to recommend us?Dropdown · Required
- What is the main reason for your score?Long answer · Optional
- Email, if you’d like a replyEmail · Optional
Make it your own
- Replace the introduction with your own context for nps survey.
- Retain the zero-to-ten recommendation scale; review response counts and segment context before interpreting a score.
- Check required questions, remove information you do not need, then test the form on a phone.
- Publish a copy and share its link or embed it on your page.
Before you publish
Keep optional contact details separate from feedback and explain who will review responses.
Common questions
What does this nps survey collect?
It includes how likely are you to recommend us, what is the main reason for your score. Every question can be edited before you publish.
What should I customize before sharing it?
Retain the zero-to-ten recommendation scale; review response counts and segment context before interpreting a score.
What happens after someone submits it?
Keep optional contact details separate from feedback and explain who will review responses. Published copies store responses in the form inbox. Optional owner email notifications require a connected email service.