When to use this template
Start with the questions below, then adapt them to your own process. Pair this with a concrete test task and avoid explaining the interface before the participant tries it.
Recruit participants and gather evidence about real product usage. Use this version when you need to record task success and points of confusion during a usability exercise.
Questions included
- Your nameShort answer · Optional
- Email addressEmail · Optional
Optional. Add an email only if you would like a reply.
- Task attemptedShort answer · Required
- Task resultDropdown · Required
- Where did you hesitate?Long answer · Optional
- What did you expect to happen?Long answer · Optional
- What would you change?Long answer · Optional
Make it your own
- Replace the introduction with your own context for usability feedback.
- Pair this with a concrete test task and avoid explaining the interface before the participant tries it.
- Check required questions, remove information you do not need, then test the form on a phone.
- Publish a copy and share its link or embed it on your page.
Before you publish
Treat stated preferences as research inputs. Combine them with observed behavior before making product decisions.
Common questions
What does this usability feedback form collect?
It includes task attempted, task result, where did you hesitate, what did you expect to happen. Every question can be edited before you publish.
What should I customize before sharing it?
Pair this with a concrete test task and avoid explaining the interface before the participant tries it.
What happens after someone submits it?
Treat stated preferences as research inputs. Combine them with observed behavior before making product decisions. Published copies store responses in the form inbox. Optional owner email notifications require a connected email service.