When to use this template
Start with the questions below, then adapt them to your own process. Keep cancellation available independently of the survey; this template records feedback and does not cancel billing by itself.
Turn scattered requests into clear records with context and a next owner. Use this version when you need to learn why a customer wants to leave and what would have made the subscription more useful.
Questions included
- Your nameShort answer · Optional
- Email addressEmail · Optional
Optional. Add an email only if you would like a reply.
- Main reasonDropdown · Required
- What were you hoping to achieve?Long answer · Required
- What did not work for you?Long answer · Optional
- What will you use instead?Long answer · Optional
- May we contact you for feedback?Dropdown · Optional
Make it your own
- Replace the introduction with your own context for subscription cancellation survey.
- Keep cancellation available independently of the survey; this template records feedback and does not cancel billing by itself.
- Check required questions, remove information you do not need, then test the form on a phone.
- Publish a copy and share its link or embed it on your page.
Before you publish
These forms collect requests. Define your review and escalation process before promising service levels or approvals.
Common questions
What does this subscription cancellation survey collect?
It includes main reason, what were you hoping to achieve, what did not work for you, what will you use instead. Every question can be edited before you publish.
What should I customize before sharing it?
Keep cancellation available independently of the survey; this template records feedback and does not cancel billing by itself.
What happens after someone submits it?
These forms collect requests. Define your review and escalation process before promising service levels or approvals. Published copies store responses in the form inbox. Optional owner email notifications require a connected email service.